Q: How do Counter Culture products clean?
A: Counter Culture does not use traditional chemical cleaning agents. Our products contain a strategic grouping of beneficial microbes which, when inhabiting the same space, create bio-detergents that clean and detox surfaces the way nature has been doing for millennia. We feed our probiotic cultures to help them live and grow, and we add essential oils to create fresh, clean scents.
Q: How do I know Counter Culture products work?
A: We test our products to the highest standards. We have microbial tests to show they are effective. Also, our sister products have been listed on the US Federal Government’s “Bio-Preferred” listing.
Q: Is it safe to use Counter Culture cleaning products on all surfaces?
A: Yes. Other than unsealed wood or stone surfaces, which can take on the color of the product, we have yet to find a surface that doesn’t benefit from a little bit of probiotic love. Try it out on leather, glass, porcelain, carpet, vinyl, plastic, tiles, shower curtains, stainless steel—the list is endless.
Q: Are Counter Culture products safe to use around children and animals?
A: Yes. Our products are non-toxic, non-carcinogenic and non-allergenic. They contain no harmful chemicals. We do NOT recommend drinking our products, however aside from the fairly unusual taste, there are no negative effects from consuming, sniffing or spilling our products.
Q: Are Counter Culture products environmentally friendly?
A: Yes. They are made from naturally occurring, non-genetically modified microbes and wherever possible, organic food grade materials are used to feed the bugs. They are entirely biodegradable and safe to use, store, and dispose of.
Q: Do Counter Culture products contain harmful fragrances?
A: No, our products are infused with organic essential oils to give your surfaces and rooms a fresh, clean smell. Our products do not off-gas any VOCs which have been associated with eye irritation, nausea, vomiting, headaches, and/or impaired memory and other health complications. Our products are free from toxic fumes.
Q: Are Counter Culture product suitable for people with sensitive skin?
A: As our products contain no harsh chemicals and are created naturally, they are unlikely to cause skin irritations. Test and learn has always been our successful approach.
Q: Do I need to keep the products in the fridge?
A: No, our smart scientists have figured out how to keep the bacteria viable within a huge range of temperatures. Best practice is to keep them out of direct sunlight.
Q: Why are the Ingredients the same?
A: Because we ferment our products, much of the outputs are the same, but the dilutions are specific to the job at hand.
Q: Has Counter Culture been tested for use around humans?
A: Yes. Our probiotic partner also produces a number of products for humans, including health drinks and cleaners, using the same fermentation platform as Counter Culture.
Q: Has Counter Culture been tested on skin?
A: Yes, skin safety and irritation tests indicate no irritation. Also, our personal care products in Australia (and hopefully someday in the US) are used topically for personal hygiene by many customers.
Q: Are the probiotics pharmaceutical or medical grade?
A. Yes. Our probiotic brew is manufactured according to GMP standards of the US FDA.
Q: Can other microbiological forms exist in your solutions? If so, are there any checks and balances?
A: Standard quality control testing includes indicators of pathogens or undesirable microbes, mycotoxins, heavy metals, etc. These tests are routinely done, and are always negative (no sign of toxicity).
Q: How does payment work?
Thank you for making the decision to live clean with us. Your card will be charged once you place your order and appear as Counter Culture on your statement. If your credit card transaction fails please double check your information and ensure you CVV and billing zip code are correct.
Q: How is my order shipped?
Radically pure probiotics are in route. Orders are processed within 48 hours, and generally ship from USPS, UPS or DHL the next business day Monday through Friday. Customer pays calculated rates for orders under $30, and shipping is free for orders over $30.
Q: When will I receive my order?
Get ready to Rage Against the Clean! After your order is processed you will receive an email with carrier and tracking information and anticipated delivery date.
Q: What if I want to cancel my order?
If you must, contact us at email@example.com before 2p.m. CST on the day you place your order we will make every effort to cancel it before it is processed and shipped.
Q: Can I exchange products?
We don’t stand for B.S. If you happen to receive one of the occasional leaky or damaged bottles, we’re gonna replace it for the same item. To exchange an item damaged during shipping contact us at firstname.lastname@example.org and send item to: SCD Probiotics/Counter Culture Warehouse at 2007 East 19th St, Kansas City, MO 64127.
Q: How do I get help with my online order?