Q: How do Counter Culture products clean?
A: Counter Culture does not use traditional chemical cleaning agents. Our products contain a strategic grouping of beneficial microbes which, when inhabiting the same space, create bio-surfactants that effectively break down dirt and grease to clean surfaces. Counter Culture adds essential oils to create fresh, clean scents.
Q: How do I know Counter Culture products work?
A: We test our products to the highest standards. We have microbial tests to show they are effective.
Q: Is it safe to use Counter Culture cleaning products on all surfaces?
A: Other than unsealed wood or stone surfaces, which can take on the color of the product, Counter Culture has yet to find a surface that doesn’t benefit from a little probiotic love.
Q: Are Counter Culture products safe to use around children and animals?
A: Yes. Counter Culture products are non-toxic, and they contain no harmful chemicals or allergens. The products contain none of the ingredients on the EWG’s list of ingredients linked to respiratory irritation, cancer or reproduction concerns.
Q: Are Counter Culture products environmentally friendly?
A: Yes. They are made from naturally occurring, non-genetically modified microbes and organic food grade materials are used to feed the bugs during the fermentation process. Our products are entirely biodegradable and safe to use, store and dispose of. All of our ingredients are on the EPA’s safer ingredient list except for probiotics because they are so new in cleaning.
Q: Do Counter Culture products contain harmful fragrances?
A: No. Our products are infused with organic essential oils to give surfaces, rooms and fabrics fresh, clean smell. Our products are free from toxic fumes and not overly scented.
Q: Are Counter Culture product suitable for people with sensitive skin?
A: Since Counter Culture products contain no harsh chemicals and are created naturally, they are unlikely to cause skin irritations.
Q: Do I need to keep the products in the fridge?
A: No. Our smart scientists have figured out how to keep the bacteria viable within a huge range of temperatures. Best practice is to keep them out of direct sunlight.
Q: Why are the Ingredients the same?
A: Because Counter Culture ferments the products, much of the outputs are the same, but the dilutions are specific to the job at hand.
Q: How does payment work?
A. Your card will be charged once you place your order and appear as Counter Culture on your statement. If your credit card transaction fails please double check your information and ensure you CVV and billing zip code are correct.
Q: How is my order shipped?
A. Orders are processed within 48 hours, and generally ship from USPS or UPS the next business day Monday through Friday. Customer pays calculated rates for orders under $30, and shipping is free for orders over $30.
Q: When will I receive my order?
A. After your order is processed you will receive an email with carrier and tracking information and anticipated delivery date. Get ready to Rage Against the Clean!
Q: What if I want to cancel my order?
A. If you must, contact us at email@example.com before 2p.m. CST on the day you place your order we will make every effort to cancel it before it is processed and shipped.
Q: What if my shipment is damaged?
A. If you happen to receive one of the occasional leaky or damaged bottles, we’re gonna replace it for the same item. To exchange an item damaged during shipping contact us at firstname.lastname@example.org.
Q: How do I get help with my online order?