faq

It’s the least we can do…for help with online ordering please contact us at support@countercultureclean.com or 800-736-3128 and we’ll get back to y...

A. If you happen to receive one of the occasional leaky or damaged bottles, we’re gonna replace it for the same item. To exchange an item damaged d...

A. If you must, contact us at support@countercultureclean.com before 2p.m. CST on the day you place your order we will make every effort to cancel ...

A. After your order is processed you will receive an email with carrier and tracking information and anticipated delivery date. Get ready to Rage A...

A. Orders are processed within 48 hours, and generally ship from USPS or UPS the next business day Monday through Friday. Customer pays calculated ...

A. Your card will be charged once you place your order and appear as Counter Culture on your statement. If your credit card transaction fails pleas...

A: Because Counter Culture ferments the products, much of the outputs are the same, but the dilutions are specific to the job at hand.

A: No. Our smart scientists have figured out how to keep the bacteria viable within a huge range of temperatures. Best practice is to keep them out...

A: Since Counter Culture products contain no harsh chemicals and are created naturally, they are unlikely to cause skin irritations.

A: No. Our products are infused with organic essential oils to give surfaces, rooms and fabrics fresh, clean smell. Our products are free from toxi...

A: Yes. They are made from naturally occurring, non-genetically modified microbes and organic food grade materials are used to feed the bugs during...

A: Yes. Counter Culture products are non-toxic, and they contain no harmful chemicals or allergens. The products contain none of the ingredients on...