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faq
Q: How do I get help with my online order?
by Counter-Culture-Clean Admin
December 28, 2018
It’s the least we can do…for help with online ordering please contact us at support@countercultureclean.com or 800-736-3128 and we’ll get back to y...
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Q: What if my shipment is damaged?
by Counter-Culture-Clean Admin
December 28, 2018
A. If you happen to receive one of the occasional leaky or damaged bottles, we’re gonna replace it for the same item. To exchange an item damaged d...
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Q: What if I want to cancel my order?
by Counter-Culture-Clean Admin
December 28, 2018
A. If you must, contact us at support@countercultureclean.com before 2p.m. CST on the day you place your order we will make every effort to cancel ...
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Q: When will I receive my order?
by Counter-Culture-Clean Admin
December 28, 2018
A. After your order is processed you will receive an email with carrier and tracking information and anticipated delivery date. Get ready to Rage A...
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Q: How is my order shipped?
by Counter-Culture-Clean Admin
December 28, 2018
A. Orders are processed within 48 hours, and generally ship from USPS or UPS the next business day Monday through Friday. Customer pays calculated ...
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Q: How does payment work?
by Counter-Culture-Clean Admin
December 28, 2018
A. Your card will be charged once you place your order and appear as Counter Culture on your statement. If your credit card transaction fails pleas...
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Q: Why are the Ingredients the same?
by Counter-Culture-Clean Admin
August 31, 2018
A: Because Counter Culture ferments the products, much of the outputs are the same, but the dilutions are specific to the job at hand.
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Q: Do I need to keep the products in the fridge?
by Counter-Culture-Clean Admin
August 31, 2018
A: No. Our smart scientists have figured out how to keep the bacteria viable within a huge range of temperatures. Best practice is to keep them out...
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Q: Are Counter Culture product suitable for people with sensitive skin?
by Counter-Culture-Clean Admin
August 31, 2018
A: Since Counter Culture products contain no harsh chemicals and are created naturally, they are unlikely to cause skin irritations.
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Q: Do Counter Culture products contain harmful fragrances?
by Counter-Culture-Clean Admin
August 31, 2018
A: No. Our products are infused with organic essential oils to give surfaces, rooms and fabrics fresh, clean smell. Our products are free from toxi...
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Q: Are Counter Culture products environmentally friendly?
by Counter-Culture-Clean Admin
August 31, 2018
A: Yes. They are made from naturally occurring, non-genetically modified microbes and organic food grade materials are used to feed the bugs during...
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Q: Are Counter Culture products safe to use around children and animals?
by Counter-Culture-Clean Admin
August 31, 2018
A: Yes. Counter Culture products are non-toxic, and they contain no harmful chemicals or allergens. The products contain none of the ingredients on...
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