faq

It’s the least we can do…for help with online ordering please contact us at support@countercultureclean.com or 800-736-3128 and we’ll get back to y...

We don’t stand for B.S. If you happen to receive one of the occasional leaky or damaged bottles, we’re gonna replace it for the same item. To excha...

If you must, contact us at support@countercultureclean.com before 2p.m. CST on the day you place your order we will make every effort to cancel it ...

Get ready to Rage Against the Clean! After your order is processed you will receive an email with carrier and tracking information and anticipated ...

Radically pure probiotics are in route. Orders are processed within 48 hours, and generally ship from USPS, UPS or DHL the next business day Monday...

Thank you for making the decision to live clean with us. Your card will be charged once you place your order and appear as Counter Culture on your ...

A: Standard quality control testing includes indicators of pathogens or undesirable microbes, mycotoxins, heavy metals, etc. These tests are routin...

A. Yes. Our probiotic brew is manufactured according to GMP standards of the US FDA.

A: Yes, skin safety and irritation tests indicate no irritation. Also, our personal care products in Australia (and hopefully someday in the US) ar...

A: Yes. Our probiotic partner also produces a number of products for humans, including health drinks and cleaners, using the same fermentation plat...

A: Because we ferment our products, much of the outputs are the same, but the dilutions are specific to the job at hand.

A: No, our smart scientists have figured out how to keep the bacteria viable within a huge range of temperatures. Best practice is to keep them out...